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FAQs For Prescribers and Office Staff

Check out the common questions asked by prescribers and office staff and get real answers from us. Here you’ll find a wealth of information about our mail service and how you can better help your patients. If you cannot find the answers you are looking for, do not hesitate to contact us .
Q: How does CVS/caremark provide value to my patients?
A:Each year, millions of CVS/caremark members receive their prescribed medicines while saving money on each and every refill. At the same time, over 1,200 plan sponsors provide the most cost-efficient and comprehensive prescription benefit plans through CVS/caremark. We place a premium on convenience, offering members the choice of getting their medicines at more than 64,000 participating local retail pharmacies or through the CVS/caremark Mail Service Pharmacy.
Q: Why should I encourage my patients to use mail service?
A:Our mail service program provides a convenient and cost-effective way for your patients to order up to a 90-day supply of eligible long-term medicines for delivery to a location of their choice. By using our mail service program, your patients minimize trips to the pharmacy while maximizing savings on their refills. With most benefit plans, up to a 90-day supply is dispensed by mail service for the cost of one copayment.
Q: What considerations are there for writing prescriptions that will go to mail service?
A:In order for your patients to make full use of our mail service program, write one prescription for up to a 30-day supply for immediate needs, to be filled at a local pharmacy. A second prescription will be needed for the mail service pharmacy program with up to a 90-day supply of medicines along with the appropriate number of refills. On average, prescriptions are written with three refills to cover a year’s worth of medicine.
Q: How can CVS/caremark help my patients that do not have prescription benefits?
A:RxSavingsPlus is a prescription discount program designed to meet the needs of uninsured and underinsured Americans who normally pay cash for their prescription medication and would like to lower their costs. RxSavingsPlus enables members to use their prescription drug card at more than 48,000 participating pharmacies nationwide to receive an average savings of 20% off the regular retail price of prescription drugs. To learn more about RxSavingsPlus visit or call toll free 1-877-673-3688.
The CVS/caremark™ app lets you manage your prescription benefits on the go. Download it now:

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